World Class Customer Service
Our U.S. based technical support team is available 24/7/365. A support coordinator will monitor your support request from the time that it is received to the point that it has been resolved. They will coordinate DocXellent resources as needed to thoroughly address your problem in a timely manner while ensuring your satisfaction with services provided by DocXellent. Customer service is at the core of what we do and we look forward to helping make your life easier.
DocXellent is not just a quality software provider; consider us a partner in your success. Our solutions are designed for you and by you as we use your feedback to drive the development of our software and services. Our success is based on our software working in your environment the way you want it to work, each and every day.
Our application is developed with our diverse clientele business models in mind and is purpose built to be configurable to meet your requirements without the need for customization. ENSUR meets your compliance and document control needs right out of the box – without costly extras or delays in deployment. Our flexible solution is fit for a small companies and start-ups needing a focused feature set or large organizations needing a comprehensive overhaul of document workflows and processes.
ENSUR offers you the ability to get started with the features and functions you need and then roll-out other modules at your own pace. Our quality software product comes out of the box without the need to upgrade or buy individual modules as your needs expand. If your initial need is for document control, but you later determine you need Training Management, CAPA, or Change Management, you can quickly and easily add these functions to your workflow without any delay or extra cost.