Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit docxellent.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and, if applicable, Order Information.

COOKIES WE USE

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the websites that you visit. Below are the cookies we use and why.

Cookie Name

Purpose

Policy

_biz_flagsA
_biz_nA
_biz_pendingA
_biz_uid
_ga
_gaexp
_mkto_trk
_vis_opt_s
_vwo_ds
_vwo_uuid
_vwo_uuid_v2
account_id
account_name
calltrk_landing
calltrk_referrer
calltrk_session_id
fs_uid
has_ever_logged_in

CallRail: We use CallRail cookies to help us understand which advertisements customers are calling us from. CallRail uses the cookies above to help provide that data. These cookies also collect the URL for the site that the visitor was viewing prior to visiting the Site, the visitor’s browser type and IP address.

CallRail privacy policy

__cfduid

Cloudflare: We use CloudFlare cookies to identify trusted web traffic. These cookies do not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.

Cloudflare’s privacy policy

c_user
act
datr
dpr
fr
pl
presence
sb
wd
xs

Facebook: We use these Facebook cookies to allow visitors to Follow Us and Like our Facebook page through the Site.

Facebook’s privacy policy

_dpm_id.*
1P_JAR
AID
ANID
CONSENT
DSID
DV
HSID
IDE
NID
OTZ
SID
SIDCC
SSID

Google AdWords: These cookies are used to run Google websites and Google’s ads-related products. This group of cookies includes functions such as reading a visitor’s Google preference settings, securing and verifying user identity, making advertisements more engaging for its users, and helping identify the state of a browsing session.

Google’s types of cookies

_ga
_gat
_gid
gsScrollPos*
OTZ

Google Analytics: These cookies are used to collect information about how visitors use the Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the Site from and the pages they visited.

Google’s privacy policy

gtm_auth
gtm_debug
gtm_experiment
gtm_preview
optimize_editor

Google Optimize: We use Google Optimize cookies to perform tests on the Site. That data is used to improve the look and performance of the Site. These cookies do not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.

Google’s privacy policy

__hluid
__hssc
__hssrc
__hstc
__hstc
cookieverified
csrf.api
csrf.app
hubspotapi-csrf
hubspotapi-prefs
hubspotutk
hs-ard
prefs

Hubspot: We use Hubspot cookies to collect information about how visitors use the Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the Site from and the pages they visited.

Hubspot privacy policy

FB_cookie
FVOD
trackalyzer

Lead Lander: These cookies are used to collect information about how visitors use the Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the Site from and the pages they visited.

Leadlander privacy policy

__na_c
__na_u
__wa_v

Net Applications: We use NetApplications cookies to count and analyze the traffic for the Site. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.

Net Applications privacy policy

__ncuid

Twitter: These cookies enable us to track visitor activity from our Twitter ads on the Site. They also allow users to share content from the Site. These cookies do not provide us with any confidential information.

Twitter’s cookie policies

ARRAffinity
velarovisitor
vInlineExpanded
vSiteId

Velaro: We use Velaro cookies to supply and support our Live Chat service, which we use to handle customer enquiries in real time. If you use the Live Chat service on the Site, we will collect your name, email address (optional) and the contents of your Live Chat session. You can request a transcript of your Live Chat session if you provide your email address at the start of your session or when prompted at the end.

Velaro’s privacy policy

wp-settings-5
wp-settings-time-5

WordPress: We use these cookies to help identify the state of a browsing session. These cookies also contain some information about your general geographic location (used to remember your time zone, for example).

WordPress privacy policy

APISID
HSID
OGPC
SAPISID
SID
SSID
YSC

Youtube: These YouTube cookies are used by Google for storing user preferences and other unspecified purposes. These cookies also help display our YouTube videos on the Site.

Google’s privacy policy

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

GOOGLE ANALYTICS

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics tracking here.

GOOGLE ADWORDS/REMARKETING

We use Google AdWords Remarketing to trigger our ads on ad networks. AdWords remarketing will display relevant ads tailored to you based on what parts of the Site you have viewed by placing a cookie on your machine. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. Learn more about Google AdWords Remarketing here. You can manage your Google ad settings here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

SITE SECURITY & PERFORMANCE

We uses WPEngine to host our website. Hosting with WPEngine provides enhanced security and performance for our visitors. To help ensure a secure hosting environment, WPEngine processes the IP addresses of visitors to our website. For more information, please see WPEngine’s privacy policy.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

FILING A COMPLAINT

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the Personal Information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This privacy notice was last updated on 05 June 2018.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

DocXellent
257 Main Street
Norwich, CT 06360
United States