DocXellent is there for you when you need us most. No matter what time of day.
We understand the importance of ENSUR to your business operations and we work hard to keep your document control and quality management operation running. When you reach out to DocXellent, you immediately connect with highly qualified and knowledgeable support people who understand your business, your sense of urgency and your chosen document control software and management solution.
The DocXellent support team is available twenty-four hours a day; seven days a week; three hundred sixty-five days a year. Our team works around the clock to keep your business running. Contact us by phone, through email, using a link in ENSUR or by our Client Login link on our web page.
You invested in our product and we strive to make that one of the best business decisions you’ve ever made. You will have questions after you purchase your document management software and when you contact us, we’ll do our best to answer them quickly and completely. We don’t sell service plans, our service is your benefit. We require annual maintenance on our document control and management software which pays to keep our knowledgeable and friendly professionals available to you when you need us.
Furthermore, ENSUR continues to grow through enhancements, minor changes, service packs and yes, even bug fixes and when this happens, those releases are always available to you as a customer. What never changes is our commitment to you that you will be treated with respect, courtesy and given the answers you need for quality control management. If your issue requires a more complex response or investigation, your matter is automatically elevated for a response from our technical development team.
Lastly, if you have a question about the legitimacy of our support commitment, we will provide references who have been long time customers and let them tell you how we stand by this claim.
- Calls answered by live support staff
- Emails answered within 1 hour, most of the time less
- 24 x 7 U.S. based global technical support
- Help Portal with tutorial videos, downloadable training documents and searchable Help content
- Software updates standard with maintenance